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IBM/DELL Hardware Maintenance Service

TLIC Worldwide offers a comprehensive suite of maintenance programs that utilize a nationwide staff of highly qualified Field Engineers. You can be confident that you will receive a high level of service with TLIC Worldwide protecting your IBM/DELL environment.

TLIC Worldwide has a strong reputation for providing quality IBM/DELL hardware maintenance and software support nationwide. As a leading provider for IBM/DELL maintenance support services and sales, we provide personalized problem management for your IBM/DELL environment and will settle for nothing less than your complete satisfaction.

TLIC Worldwide offers proactive IBM/DELL maintenance programs that incorporate 7x24 hour phone support, IBM/DELL equipment replacement and IBM/DELL onsite support with 4-hour response time to insure the stability required for a profitable operation.

TLIC Worldwide has helped many organizations consolidate their multi-vendor support services to a single source allowing them to reduce their IBM/DELL maintenance support costs.

Our sales and support team is ready to assist your organization with IBM/DELL maintenance support services and is committed to providing you with the best possible price and IBM/DELL maintenance service available. Being multi-vendor, multi-platform certified allows TLIC Worldwide to support your IBM/DELL equipment as well as any other types of equipment including EMC, DELL, HP, Compaq, Digital Equipment (DEC), SUN and Data General.

What can TLIC Worldwide provide your company?

  • 10-year history of providing mission critical maintenance services for multi-vendor
       IT environments
  • North American service delivery capabilities
  • Recognized depth and breadth of skills and processes supporting multi-vendor platforms
  • Service planning support - based on products, location, parts and availability requirements – in advance
  • TLIC Worldwide maintenance programs
  • Flex ServiceTM - mix and match 7X24 and 9x5 coverage to meet your specific needs and budget
  • 2 hour, 4 hour, or next business day onsite response times available
  • Local spares program - fully tested and certified parts to expedite replacement of failed components
  • 7 x 24 access to TLIC Worldwide’s Customer Support Center
  • Maintenance Services delivered onsite, by telephone, or electronically
  • Maintenance contracts include an annual audit of equipment covered under the agreement
  • Published preventive maintenance schedule for proactive support of existing equipment
  • Periodic reports detailing trouble tickets that have been issued and their current status
  • Customized profile in our knowledge-based Service Management / CRM system
  • Single number to call for hardware or software support
  • Single point of contact - Single point of accountability
  • Depot repair programs
  • Time and material programs
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