TLIC Worldwide offers a comprehensive suite of maintenance programs that utilize a nationwide staff of highly qualified Field Engineers. You can be confident that you will receive a high level of service with TLIC Worldwide protecting your IBM/DELL environment.
TLIC Worldwide has a strong reputation for providing quality IBM/DELL hardware maintenance and software support nationwide. As a leading provider for IBM/DELL maintenance support services and sales, we provide personalized problem management for your IBM/DELL environment and will settle for nothing less than your complete satisfaction.
TLIC Worldwide offers proactive IBM/DELL maintenance programs that incorporate 7x24 hour phone support, IBM/DELL equipment replacement and IBM/DELL onsite support with 4-hour response time to insure the stability required for a profitable operation.
TLIC Worldwide has helped many organizations consolidate their multi-vendor support services to a single source allowing them to reduce their IBM/DELL maintenance support costs.
Our sales and support team is ready to assist your organization with IBM/DELL maintenance support services and is committed to providing you with the best possible price and IBM/DELL maintenance service available. Being multi-vendor, multi-platform certified allows TLIC Worldwide to support your IBM/DELL equipment as well as any other types of equipment including EMC, DELL, HP, Compaq, Digital Equipment (DEC), SUN and Data General.
What can TLIC Worldwide provide your company?
10-year history of providing mission critical maintenance services for multi-vendor
IT environments
North American service delivery capabilities
Recognized depth and breadth of skills and processes supporting multi-vendor platforms
Service planning support - based on products, location, parts and availability requirements – in advance
TLIC Worldwide maintenance programs
Flex ServiceTM - mix and match 7X24 and 9x5 coverage to meet your specific needs and budget
2 hour, 4 hour, or next business day onsite response times available
Local spares program - fully tested and certified parts to expedite replacement of failed components
7 x 24 access to TLIC Worldwide’s Customer Support Center
Maintenance Services delivered onsite, by telephone, or electronically
Maintenance contracts include an annual audit of equipment covered under the agreement
Published preventive maintenance schedule for proactive support of existing equipment
Periodic reports detailing trouble tickets that have been issued and their current status
Customized profile in our knowledge-based Service Management / CRM system
Single number to call for hardware or software support
Single point of contact - Single point of accountability
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